Refund Policy

You can request a refund of a pack within 7 days of purchase, as long as unused credits remain. We refund the portion proportional to the unused credits. Credits already used to generate lesson plans are non-refundable (the service was already provided).

You can cancel your subscription anytime from your account. Cancellation stops future renewals; you keep access and credits until the end of the period already paid (no immediate revocation). We do not refund monthly periods that have already elapsed.

If a lesson plan fails to generate due to an issue on our side, we refund the credit automatically. If that doesn't happen, write to us and we'll fix it.

Write to soporte@promptlesson.app with your account email and the purchase details. Refunds are processed through Paddle (our Merchant of Record) to the same payment method, typically within 5–10 business days. This is without prejudice to the rights granted to you by Mexico's Federal Consumer Protection Law.